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 Subject : City of Cedar Rapids - Customer Service Representative.. 12/09/2021 09:34:39 AM 
Public Information Committee
Posts: 328
Assists in daily operations and programs for assigned areas.

Position Schedule: Monday-Friday, 7:30am- 4:30pm

Successful completion of a pre-employment background check, physical examination (if applicable) and drug screen are required prior to employment with the City of Cedar Rapids.

Examples of Essential Duties:
  • Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
  • Performs professional and confidential administrative duties
  • Prepares deposits in a timely manner
  • Prepares correspondence, reports, lists, and other documents
  • Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
  • Performs related work as required
Required Education and Experience:
  • High school diploma or equivalency and
  • One (1) to three (3) years’ experience in a customer facing role or
  • An equivalent combination of education and/or experience
  • Excellent written, verbal, and interpersonal communication skills
  • Proficiency with Microsoft Office
  • Ability to work collaboratively with a diverse population
Desired Qualifications:
  • Two years of post-secondary education in business administration, finance, or a related field
  • Experience in a call center environment
  • Experience in handling escalated customer issues

For additional information on this position and how to apply visit:

Application Deadline: 12/16/2021
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