|
|
Assists in daily operations and programs for assigned areas.
Position Schedule: Monday-Friday, 7:30am- 4:30pm
Successful completion of a pre-employment background check, physical examination (if applicable) and drug screen are required prior to employment with the City of Cedar Rapids.
Examples of Essential Duties:
- Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
- Performs professional and confidential administrative duties
- Prepares deposits in a timely manner
- Prepares correspondence, reports, lists, and other documents
- Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
- Performs related work as required
Required Education and Experience:
- High school diploma or equivalency and
- One (1) to three (3) years’ experience in a customer facing role or
- An equivalent combination of education and/or experience
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Office
- Ability to work collaboratively with a diverse population
Desired Qualifications:
- Two years of post-secondary education in business administration, finance, or a related field
- Experience in a call center environment
- Experience in handling escalated customer issues
For additional information on this position and how to apply visit: https://www.governmentjobs.com/careers/cedarrapids/jobs/3330731/customer-service-representative?pagetype=jobOpportunitiesJobs
Application Deadline: 12/16/2021 |
