Customer Service Representative

Reports to and performs duties as assigned by the Customer Service Supervisor. Assists customers by phone, email, in person, and written correspondence. Has direct contact with customers to resolve customer complaints, generates service orders, and answers questions concerning bills and other utility-related business. Processes mail and posts payments to customer accounts.

If interested in this position, please complete an Employment Application located at https://urbandalewater.org/employment/ and submit it to:

Urbandale Water Utility

Attn: Kathy Barger – Office/Finance Manager

3720 86th Street

Urbandale, IA 50322

or by email to kbarger@urbandalewater.org

This posting will be open until filled. First round of interviews is scheduled to begin on March 31st, 2026.